What can I automate with Intercom in Sim?

With Sim you can: Create Contact; Get Contact; Update Contact; List Contacts; Search Contacts; and 26 more tools. Each action runs inside an AI agent block, so you can combine Intercom with LLM reasoning, conditional logic, and data from any other connected service.

How do I connect Intercom to Sim?

Getting started takes under five minutes: (1) Create a free account at sim.ai. (2) Open a new workflow. (3) Drag a Intercom block onto the canvas. (4) Add your API key to authenticate — find it in your account settings. (5) Choose the tool you want to use, wire it to the inputs you need, and click Run. Your automation is live.

Can I use Intercom as a tool inside an AI agent in Sim?

Yes — this is one of Sim's core capabilities. Instead of hard-coding when and how Intercom is used, you give an AI agent access to Intercom tools and describe the goal in plain language. The agent decides which tools to call, in what order, and how to handle the results. This means your automation adapts to context rather than breaking when inputs change.

How do I create contact with Intercom in Sim?

Add a Intercom block to your workflow and select "Create Contact" as the tool. Fill in the required fields — you can reference outputs from earlier steps, such as text generated by an AI agent or data fetched from another integration. No code is required.

How do I trigger a Sim workflow from Intercom automatically?

Add a Intercom trigger block to your workflow and copy the generated webhook URL. Paste that URL into Intercom's webhook settings and select the events you want to listen for (Intercom Conversation Created, Intercom Conversation Reply, Intercom Conversation Closed, Intercom Contact Created, Intercom User Created, Intercom Webhook (All Events)). From that point on, every matching event in Intercom instantly fires your workflow — no polling, no delay.

What data does Sim receive when a Intercom event triggers a workflow?

When Intercom fires a webhook, Sim receives the full event payload that Intercom sends — typically the record or object that changed, along with metadata like the event type and timestamp. Inside your workflow, every field from that payload is available as a variable you can pass to AI agents, conditions, or other integrations.

What Intercom tools does Sim support?

Sim supports 31 Intercom tools: Create Contact, Get Contact, Update Contact, List Contacts, Search Contacts, Delete Contact, Create Company, Get Company, List Companies, Get Conversation, List Conversations, Reply to Conversation, Search Conversations, Create Ticket, Get Ticket, Update Ticket, Create Message, List Admins, Close Conversation, Open Conversation, Snooze Conversation, Assign Conversation, List Tags, Create Tag, Tag Contact, Untag Contact, Tag Conversation, Create Note, Create Event, Attach Contact to Company, Detach Contact from Company.

Is the Intercom integration free to use?

Yes — Sim's free plan includes access to the Intercom integration and every other integration in the library. No credit card is needed to get started. Visit sim.ai to create your account.

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Intercom

Manage contacts, companies, conversations, tickets, and messages in Intercom

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Overview

Integrate Intercom into the workflow. Can create, get, update, list, search, and delete contacts; create, get, and list companies; get, list, reply, and search conversations; create and get tickets; and create messages.

How to automate Intercom with Sim

Create a free account
Sign up at sim.ai in seconds. No credit card required. Your workspace is ready immediately.
Add a Intercom block
Open a workflow, drag a Intercom block onto the canvas, and paste in your Intercom API key.
Configure, connect, and run
Pick the tool you need, wire in an AI agent for reasoning or data transformation, and run. Your Intercom automation is live.

Real-time triggers

Connect a Intercom webhook to Sim and your workflow fires the instant an event happens — no polling, no delay.

Intercom Conversation Created

Trigger workflow when a new conversation is created in Intercom

Intercom Conversation Reply

Trigger workflow when someone replies to an Intercom conversation

Intercom Conversation Closed

Trigger workflow when a conversation is closed in Intercom

Intercom Contact Created

Trigger workflow when a new lead is created in Intercom

Intercom User Created

Trigger workflow when a new user is created in Intercom

Intercom Webhook (All Events)

Trigger workflow on any Intercom webhook event

Workflow templates

Ready-to-use workflows featuring Intercom. Click any to build it instantly.

Supported tools

31 Intercom tools available in Sim

Create Contact

Create a new contact in Intercom with email, external_id, or role

Get Contact

Get a single contact by ID from Intercom

Update Contact

Update an existing contact in Intercom

List Contacts

List all contacts from Intercom with pagination support

Search Contacts

Search for contacts in Intercom using a query

Delete Contact

Delete a contact from Intercom by ID

Create Company

Create or update a company in Intercom

Get Company

Retrieve a single company by ID from Intercom

List Companies

List all companies from Intercom with pagination support. Note: This endpoint has a limit of 10,000 companies that can be returned using pagination. For datasets larger than 10,000 companies, use the Scroll API instead.

Get Conversation

Retrieve a single conversation by ID from Intercom

List Conversations

List all conversations from Intercom with pagination support

Reply to Conversation

Reply to a conversation as an admin in Intercom

Search Conversations

Search for conversations in Intercom using a query

Create Ticket

Create a new ticket in Intercom

Get Ticket

Retrieve a single ticket by ID from Intercom

Update Ticket

Update a ticket in Intercom (change state, assignment, attributes)

Create Message

Create and send a new admin-initiated message in Intercom

List Admins

Fetch a list of all admins for the workspace

Close Conversation

Close a conversation in Intercom

Open Conversation

Open a closed or snoozed conversation in Intercom

Snooze Conversation

Snooze a conversation to reopen at a future time

Assign Conversation

Assign a conversation to an admin or team in Intercom

List Tags

Fetch a list of all tags in the workspace

Create Tag

Create a new tag or update an existing tag name

Tag Contact

Add a tag to a specific contact

Untag Contact

Remove a tag from a specific contact

Tag Conversation

Add a tag to a specific conversation

Create Note

Add a note to a specific contact

Create Event

Track a custom event for a contact in Intercom

Attach Contact to Company

Attach a contact to a company in Intercom

Detach Contact from Company

Remove a contact from a company in Intercom

Frequently asked questions

Sim's Intercom integration lets you build AI-powered workflows that automate tasks in Intercom without writing code. Manage contacts, companies, conversations, tickets, and messages in Intercom You can connect Intercom to hundreds of other services in the same workflow — from CRMs and spreadsheets to messaging tools and databases.

Start automating Intercom today

Build your first AI workflow with Intercom in minutes. Connect to every tool your team uses. Free to start — no credit card required.

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Intercom

Overview

How to automate Intercom with Sim

Create a free account

Add a Intercom block

Configure, connect, and run

Real-time triggers

Workflow templates

Customer feedback analyzer

Supported tools

Frequently asked questions

Start automating Intercom today